Terms and Conditions

Welcome to VRL Ayurvedas. These Terms and Conditions govern your access to and use of our website, online store, and the purchase of products offered through our platform.

By visiting our website, placing an order, or purchasing our products, you agree to these Terms and Conditions. Please read them carefully before using our website or placing an order.

If you do not agree with these terms, please discontinue using our website.

1. About VRL Ayurvedas

VRL Ayurvedas offers Ayurvedic and herbal products to customers in India. Our website provides product information, pricing, ordering facilities, and customer support.

 

2. Eligibility to Use Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable Indian law.

  • The information you provide during registration, checkout, or customer communication is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not misuse our website or attempt to interfere with its operation, security, or functionality.

If you are placing an order on behalf of another person or organization, you confirm that you are authorized to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, packaging details, and other information displayed on our website are accurate and up to date.

However:

  • Product images are for illustrative purposes. Actual packaging, colours, labels, or presentation may vary slightly.

  • Product availability may change without prior notice.

  • Product descriptions and ingredient information should be reviewed carefully before purchase.

  • Customers should check the product label, directions for use, warnings, storage instructions, and applicable restrictions before using a product.

VRL Ayurvedas does not guarantee that every product will be suitable for every individual.

Our products should be used only according to their labels and applicable instructions. Product descriptions are not a substitute for professional medical advice, diagnosis, or treatment. Please consult a qualified healthcare professional if you have questions about whether a product is appropriate for you.

We do not make guarantees of specific health outcomes or results unless expressly supported by applicable product authorizations and evidence.

4. Pricing and Taxes

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

We make reasonable efforts to maintain accurate pricing information. Prices, offers, discounts, and product availability may change from time to time.

The price applicable to your order will ordinarily be the price displayed at checkout when you place the order. Applicable taxes, shipping charges, and other disclosed fees will be shown before you complete your purchase, where applicable.

If a genuine pricing or listing error is identified, we may contact you to confirm the correct details or cancel the affected order and refund any amount paid for that order, as appropriate under applicable law.

5. Orders and Order Confirmation

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order acknowledgement by email, SMS, WhatsApp, or another available communication channel.

An order acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:

  • Product unavailability.

  • Incorrect pricing or listing information.

  • Suspected fraudulent, unauthorized, or duplicate transactions.

  • Incomplete or unverifiable delivery information.

  • Legal or regulatory restrictions affecting the transaction.

If we cancel an order for which payment has already been received, we will initiate an appropriate refund through the applicable payment method or payment process.

We may contact you to verify order details before processing an order.

6. Payments

Payments may be made using the payment methods displayed at checkout, which may include UPI, debit cards, credit cards, net banking, wallets, or cash on delivery, where available.

Online payments are processed through the applicable payment service providers. We do not guarantee the uninterrupted availability of any third-party payment service.

Customers must ensure that payment information provided during checkout is accurate and that they are authorized to use the selected payment method.

VRL Ayurvedas will not ask customers to disclose their payment PIN, OTP, or banking password through unsolicited calls or messages.

For payment failures, duplicate charges, or payment-related concerns, please contact us with your order details and relevant transaction reference.

7. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website or during checkout.

Delivery timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational delays, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address and a valid contact number.

Please refer to our Shipping Policy for further information about order processing, shipping charges, estimated delivery timelines, and delivery-related concerns.

If an order is delayed, marked delivered but not received, or returned to us because of an address or delivery issue, please contact our customer support team so we can review the matter.

8. Cancellation, Returns, and Refunds

Orders may be eligible for cancellation, returns, or refunds in accordance with our published policies and applicable law.

Please review the following pages before placing an order:

  • Cancellation Policy: [Insert Cancellation Policy URL]

  • Return Policy: [Insert Return Policy URL]

  • Shipping Policy: [Insert Shipping Policy URL]

Certain products, including opened or used consumable products, may be subject to specific return restrictions for hygiene, safety, or regulatory reasons, where permitted by applicable law.

If a product is damaged, defective, incorrect, or otherwise does not conform to the order, please contact us promptly with your order number and supporting photographs or other relevant information.

Nothing in these Terms and Conditions excludes any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.

9. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate personal, billing, and delivery information.

  • Review product details and applicable policies before purchasing.

  • Use products according to their labels and instructions.

  • Avoid placing fraudulent orders or making unauthorized payment attempts.

  • Refrain from using the website to distribute unlawful, misleading, abusive, or harmful material.

  • Avoid attempting to disrupt, damage, or gain unauthorized access to our website or systems.

We may take reasonable action to investigate suspected misuse or fraudulent activity, subject to applicable law.

10. Health Information and Product Use

VRL Ayurvedas offers Ayurvedic and herbal products. Information provided on our website is intended to describe our products and their intended use, where applicable.

Unless specifically authorized and supported, our website should not be interpreted as guaranteeing that a product will prevent, cure, or treat a particular disease or medical condition.

Customers should:

  • Read the complete product label before use.

  • Follow the stated directions and recommended usage.

  • Check ingredients and warnings for potential sensitivities or allergies.

  • Seek advice from a qualified healthcare professional if pregnant, breastfeeding, taking medication, managing a medical condition, or uncertain about product suitability.

  • Keep products away from children unless the product is specifically intended for them and appropriately labelled.

Do not discontinue prescribed treatment or delay seeking medical care based solely on information provided on our website.

Product availability and use remain subject to applicable laws, product-specific approvals, and labelling requirements.

11. Intellectual Property

All website content, including text, product descriptions, logos, graphics, photographs, page designs, and other materials owned by or licensed to VRL Ayurvedas, is protected by applicable intellectual property laws.

You may access and use our website for personal, lawful shopping purposes.

You may not copy, reproduce, republish, distribute, modify, commercially exploit, or use our intellectual property without prior written permission, except where permitted by applicable law.

The names, logos, and trademarks of third parties appearing on our website remain the property of their respective owners.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, delivery partners, analytics providers, and social media platforms.

These services may operate under their own terms, policies, and privacy practices.

We are not responsible for the independent content, policies, availability, or practices of third-party websites or services, except to the extent required by applicable law.

The inclusion of a third-party link does not necessarily constitute an endorsement by VRL Ayurvedas.

13. Website Availability and Accuracy

We aim to keep our website accessible and its information accurate. However, uninterrupted or error-free operation cannot be guaranteed.

We may update, modify, suspend, or discontinue certain website features, products, or services when reasonably necessary.

Where appropriate, we will take reasonable steps to correct errors or communicate material changes affecting customers.

Nothing in this section limits rights or remedies available to consumers under applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, VRL Ayurvedas will not be liable for indirect or consequential losses arising from the use of our website or a delay in accessing website services, where such exclusion is legally permitted.

We are not responsible for losses arising from inaccurate information supplied by a customer, misuse of products contrary to their labels, or events beyond our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, product-related obligations, or any consumer rights and remedies that cannot be excluded under applicable law.

15. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful use of our website, your violation of these Terms and Conditions, or your infringement of another person's rights.

This provision does not require you to indemnify VRL Ayurvedas for our own unlawful acts or for liability that cannot lawfully be transferred to you.

16. Privacy and Personal Information

We collect and process customer information as described in our Privacy Policy.

Information may be used for purposes such as processing orders, arranging delivery, providing customer support, handling payments, preventing fraud, and meeting legal obligations.

Please read our Privacy Policy for information about the personal data we collect, how we use it, and the choices available to you.

Privacy Policy URL: [Insert Privacy Policy URL]

17. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our business operations, website features, products, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Changes will apply from the date stated in the updated terms, subject to applicable law. Orders already placed will be handled according to the terms applicable to the transaction, except where a change is required by law or otherwise lawfully applies.

We encourage customers to review this page periodically.

18. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

If you have a concern about an order, product, payment, or website service, we encourage you to contact us first so we can attempt to resolve the matter fairly and promptly.

Nothing in these Terms and Conditions prevents a consumer from approaching a competent consumer commission, court, regulatory authority, or other forum available under applicable law.

Any applicable jurisdiction clause will operate subject to mandatory consumer protection laws and the jurisdiction of competent authorities.

19. Grievance Redressal and Customer Support

For questions, complaints, order issues, or concerns relating to these Terms and Conditions, please contact:

Brand: VRL Ayurvedas
Customer Support Email: [Insert Email Address]
Contact Number: [Insert Phone Number]
Business Address: [Insert Full Postal Address]
Customer Support Hours: [Insert Days and Timings]

Grievance Officer, if applicable: [Insert Name]
Grievance Email: [Insert Grievance Email]
Grievance Contact Address: [Insert Address]

We will make reasonable efforts to acknowledge and address customer complaints within the timelines required by applicable law.

20. Contact Us

If you have any questions about these Terms and Conditions, product information, or an order placed with VRL Ayurvedas, please contact our customer support team using the contact details provided above.

Thank you for choosing VRL Ayurvedas. We appreciate your trust and aim to provide a clear, reliable, and customer-friendly shopping experience.

VRL Ayurvedas — Your Trusted Destination for Ayurvedic and Herbal Products.